Bahsegel Privacy Policy — Our Commitment to Protecting Your Data

1What Data We Collect

Bahsegel (bahsegel.onl) collects several types of information from you — some you provide directly, and some is generated automatically as you use the platform. Here is a full breakdown:

Information you provide directly:

• Name, date of birth, email address, phone number, and current address — collected at registration.
• National ID (NID), passport, or other identity document copies — collected during KYC verification.
• Payment method details — bKash/Nagad number or bank account information.
• Everything you write in support chat or via email.

Automatically Collected Information:

• IP address and device type (mobile/desktop/tablet).
• Browser type and operating system.
• Session logs showing how long you spent on the site and which pages you visited.
• Betting history and transaction records.
• Data obtained from cookies and local storage (see Section 3 for details).

2How Collected Data Is Used

Bahsegel uses your data for specific, limited purposes. Each use has a lawful basis:

Bahsegel does not share your information with third parties for advertising purposes. Any future marketing communications will only be sent with your explicit consent, and you can unsubscribe at any time.

3Cookies & Tracking Technologies

The Bahsegel website and app use cookies and similar technologies. Cookies are small text files stored in your browser or on your device. They come in three types:

• Essential Cookies: Stores login status, session data, and security tokens. The site cannot function without these, so they cannot be disabled.
• Functional Cookies: Remembers your preferences — such as language selection, page layout, or where you left off. Without these, you would need to reconfigure your settings every time.
• Analytics Cookies: Which parts of the site get the most traffic and where issues occur — this helps us improve the platform. These cookies do not identify you personally.

Cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may prevent login or payment-related features from functioning properly.

4Sharing Information with Third Parties

Bahsegel does not sell your data. However, running our services requires sharing limited information with certain trusted partners:

• Payment Providers: Necessary payment information is shared with bKash, Nagad, or your bank to process transactions. These third parties operate under their own privacy policies.
• KYC Verification Service: Approved third parties may be used for identity document verification. These organizations comply with international data protection standards.
• Law Enforcement: Bahsegel may be legally required to disclose information to authorities in response to a court order or valid legal claim.
• Technology Services: Specialist providers may be used for cloud hosting, server management, and security monitoring, but they are not permitted to use your data for their own purposes.

5Data Retention Period

Bahsegel does not retain your data longer than necessary. Retention periods vary by data type:

• Account & Identity Information: For as long as your account remains active, and typically up to 5 years after closure in accordance with legal obligations.
• Transaction Records: A minimum of 5 years, in accordance with financial regulatory requirements.
• Customer Support Records: 2 years from the date of last contact.
• Analytics Data: Up to 13 months, after which data is deleted automatically.
• Cookie Data: Between 30 days and 1 year, depending on the type of cookie.

Once the retention period expires, data is securely deleted or anonymised in a way that makes it impossible to identify you.

6Security Measures

Bahsegel uses industry-leading technology to protect your data — not just one layer of security, but several:

• All data transmissions are secured with TLS 1.3 encryption — the latest version of HTTPS.
• Sensitive data stored on our servers is protected with AES-256 encryption.
• Passwords are never stored directly — bcrypt hashing is used.
• Regular security audits (Penetration Testing) are conducted on our servers.
• Automatic alerts are triggered for suspicious logins or transactions.
• Data backups are encrypted and stored in a separate location.

That said, no organisation can guarantee 100% internet security. It is important to take precautions on your end as well — use a strong password, log out after using unfamiliar devices, and keep 2FA enabled.

7Your Rights

You have several rights over your personal data at Bahsegel. You are free to exercise any of them:

• Right to Access: You have the right to request information about what data Bahsegel holds about you.
• Right to Rectification: You may request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — however, it may not be possible to erase all data due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, email support@bahsegel.onl. Requests are typically responded to within 30 days.

8Child Protection

Bahsegel's services are intended exclusively for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If a minor registers by mistake and this comes to our attention — either through our own checks or a report — the account will be closed immediately and all collected data will be deleted.

If you believe a minor in your household is using Bahsegel, please contact us at support@bahsegel.onl — we will take prompt action.

9Privacy Policy Changes

Bahsegel may update this Privacy Policy when necessary — for example, when new services are introduced, technology changes, or legal requirements evolve. The date of the latest revision is shown at the top of each version.

For significant changes, you will be notified in advance via your registered email or SMS. Minor updates will only reflect a revised date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

10Privacy Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us directly:

• Email: support@bahsegel.onl
• Live Chat: Use the chat button at the bottom right of any page on the site
• Response time: typically within 24–48 hours

Include "Privacy Request" in the email subject line to reach the relevant team faster. Provide your account number and registered phone number or email for identity verification.